Shipping Day

Part 1:

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Project: LifeScape
Bug ID: 0000886
Category: Main Application
Reproducibility: random
Severity: crash
Priority: immediate
Status: new
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Date Submitted: 08-15-02 15:25 PDT
Last Modified: 08-15-02 15:25 PDT
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Summary: LAPTOP CAUGHT ON FIRE WHILE RUNNING SOFTWARE
Description:
To repeat:

1. Install and launch the software when prompted.
2. Run it for a while.
Note the LCD screen turns white and a static sound emanates from the speakers.
Wait a moment, and grey smoke appears out of the back of the battery compartment. An acrid smell fills the air.
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Part 2:

lornamatic: mike and I were on the phone with dell for about an hour and a half
albtrssp: were they trying to troubleshoot it?
lornamatic: no, it caught on fire
lornamatic: there wasn't much to troubleshoot
albtrssp: 'turn on the machine holding down F4'
albtrssp: 'uhh, the machine caught on fire'
albtrssp: 'ok, then try the boot disk'
albtrssp: 'uhh, the machine caught fire'
lornamatic: LOLOL
albtrssp: 'hmm...did you install any software recently?'
albtrssp: 'no, the laptop caught fire'
albtrssp: :-)
albtrssp: 'let me check with my manager'
albtrssp: 'we need you to run this diagnostic software on your machine...it'll take three days to run, so call us back when it's done'
albtrssp: it seems that once you can finally wade through the seven planes of dell tech support hell, they'll take care of you

posted by Lorna Brown at 4:42 AM